나이키 Sales부서에서 CS Rep. (신입직원)을 채용 하고자 하오니 아래의 내용을 취업게시판을 통해 공고 부탁 드리며, 동일 내용을 워드 파일로 첨부하여 보내 드리오니 참고하시기 바랍니다. 관련 문의사항은 저에게 연락 주시기 바라며, 제 메일 주소는 공고에 노출 하지 말아주시길 부탁 드립니다. 협조에 감사 드립니다. l 제출서류 : 국영문 이력서, 자기소개서 (하나의MS Word파일로 메일 제목 및 파일명=> 성명_CS Rep.) l 제출: HR.NikeKorea@nike.com l 제출기한 : 07월14일 (일) 1. Job title: CS Rep. (신입-사원) 2. Job description: 40% Order Management Ø Track and maintain orders ensuring accurate and timely delivery of products to accounts. l Responsible for retailer’s order entry and adjustments. l Responsible for daily activities of order management for customer and sales focused. l Answering inquiries of customer related to orders and product l Analysis and provide the order related report 10% Customer Claim Management. Ø Drive resolution of account issues thru problem solving, escalation and collaboration with internal and external stakeholders. Ensure proactive Ø Direct interaction with retailers via phone, e-mail and chat in order to resolve issues, facilitate order placement, or answer questions l Investigating, initiating and resolving claims involving in orders. l Active communication to solve problems with related teams 35% Effective communication skill Ø Provide premium customer service through professional, timely and accurate communication. Answer in-coming emails and calls from retailers, sales l Deliver clear and appropriate information to customer and related teams l Verbal and written communication is clear, concise and effectively conveys intended message l Network with customers to understand and support their business through CS communication tools 15% Understanding Product flow and Nike Business Knowledge. Ø Provide proactive information to stakeholders through reporting and analysis to ensure product flow and issue resolution. l Responsible to acquire working knowledge of all NIKE products by attending product presentation, reading literature and through proactive contact with Sales and Business l Focus on consistency of core NIKE policies and procedures to enhance CS performance.