회사명 : 주식회사 필립스코리아

직무: Field Service Engineer - Medical Devices IGT/DRX 채용

[업무내용]

[About Position]

• Business: Health Systems
• Position title: Field Service Engineer IGT/DRX
• Location: Seoul, Korea

[Key Areas of Responsibilities]

• These responsibilities apply to processes 8.3.4 Provide service to specific customers.
• The Field Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets.
• Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.
• Solutions are provided by using remote / onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status.
• Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit.
• Handles complaints (safety & non-safety related) & escalations to ensure accurate and timely analysis, registration and action.
• Seek Lead generation for sales or value-added service opportunities, where we can support our customers further to deliver value.
• Key performance indicators  % First Time Right (collaborative remote & field measure to execute service first time right)
• Incident Resolution Time
• Customer Satisfaction
• Unused Parts Return Rate %
• Service Record Quality (100% compliant to the 12 SRQ elements).
• On Time Material Reporting

[지원자격]

[Desired Characteristics and Qualifications]

• Experience in the medical devices is recommended.
• Bachelor degree in Bio- medical engineering or Electronics is recommended. 
• Able to execute onsite diagnostics , troubleshooting techniques, service technical information.
• Good understanding of area in electronics and Remote service; able to resolve problem for medical system down.
• Demonstrate good understanding in medical device and system networking theory and system fault-finding. 

[기타사항]

[About Philips Korea]

㈜필립스코리아(Philips Korea Ltd.)는 네덜란드 필립스 그룹(Royal Philips)의 한국 현지법인으로 1976년도에 설립되었습니다. 헬스 시스템즈와 퍼스널 헬스의 사업부문을 통해 인간지향적이고 혁신적인 다양한 제품 및 서비스를 제공하고 있습니다. 본사는 서울 중구 T타워에 소재하며 한국에서 전개되는 필립스의 모든 활동을 대표합니다.

- 필립스 코리아 홈페이지: http://www.philips.co.kr

- 필립스 동영상 보러가기: 

• Philips Korea Brand campaign with innovation and you :https://youtu.be/wc63XN4PC5A
• We see healthcare differently :https://youtu.be/UYsAn5ePKrI

[기타사항]

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[접수마감일]

8월 4일 23시 59분 마감

[지원방법]

지원링크 : https://www.superookie.com/jobs/60e2c5298b129f0db92fed50